Cleftune Help Center

Becoming a teacher on Cleftune gives you access to a network of music students seeking quality instructors for their lessons. Enter here to discover all the tools and resources we provide to our teachers.

Ready to get started? Start the process to become a teacher.

Cleftune does not make profit on any transactions. Why is Cleftune free?

The only fees and commissions that Cleftune charges are the following:

• Payment Gateway Fees. 2.9% + $0.30 CAD is charged to the teacher from the total amount of the booking to cover the costs of the payment gateways. More information here: Paypal, Stripe.
  Note: For international transactions from USD to CAD there is an additional 0.6% fee if paid with credit or debit card through Stripe and a 2.5% fee if paid with PayPal.
  

• Cleftune Service Fee. A flat rate of $1.25 CAD  will be charged per transaction to the student. Service fees allow Cleftune to operate. This fee is only charged if the request is accepted and it's refundable in the case of a cancellation. Note: For booked courses longer than 1 month, $1.25 will be charged to the teachers from their monthly payment starting on the second month.

As we continue to grow our community, we want to give our users the opportunity to try Cleftune before making a commitment.

The bigger our community,  the better service. We only want to hear your experience–seriously, we are craving for your feedback.  As music students ourselves, the more feedback we receive means providing a better service for our users.

If you like us, share Cleftune. Your are our best ambassador. The best way to grow our community is by letting our users share their experiences with their friends and families. If you like us, share Cleftune. You will be helping us grow the community and provide you a better service.

To become a teacher, click the Become a Teacher button at the top of the site.

On the new page you can find more information about the benefits of joining the first community of music students and personal music teachers.  You can begin the process by simply clicking any of the Get Started buttons.

1. Create account. If you have not created an account on Cleftune you will be asked to do it now. Complete the sign up form or log in with your social media credentials. If have already created an account already simply press the Next Step button.

2. Setup your dashboard. Complete the following form to gain access to your teacher dashboard. Here you will manage your bookings and offer your lessons. Make sure to press register once you have inputted the information. When this is completed press Next Step.

3. Add your profile picture. Click on Choose File and select a picture from your computer that you would like to use. The recommended dimensions are 400 x 400 pixels. Press Upload and see how your picture looks in the thumbnail section.

If you are not happy with the result, press Remove Image and then click on Update Profile to completely remove the photo.

4. Create your Teacher Profile. You must fill in the form. This information will appear on your teacher profile page.

Teacher Name. Enter your name as you want it to appear on your teacher profile page.
Address. This location will be used to find students close to you.  If you push the bullseye, it will automatically pin your approximate location.

Contact Email.Enter the email you wish to receive messages from students, booking submissions and any other Cleftune notifications.
Teacher Region.You can search for your teacher region by typing your town or city into the dropdown menu. If you can not find you town or city contact us.
Cancellation Policy. Select from one of the three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both students and teachers alike. To learn more check out our  Cancellation Policy page.
Teacher Lessons. Select all the instrument that you would like to teach.  If you can not find a lesson you would like to offer contact us.
Teachers Features. To help students search for teachers we have created different filters to help refine their searches. Select all the filters that apply to the lessons you offer.

• Classes Morning, Afternoon, Evening: Click on the option that best suites the time that you are looking to take a music lesson.
• Lessons for Kids:  Choose this if you are booking a lesson for a student under the age of 18.
• Lessons In-home: Select this if you want the teacher to come to your house. Sometimes there is a premium charge for this option.
• Level Beginner, Intermediate, Advanced: Pick your instrument skill level to help find teachers who would benefit you the most.

Teacher Picture. Import the image you want to use for your teacher profile picture.
Cover Photo.  Import the image you want to use for your cover photo picture.
Music Background and Credentials (Bio). Make your profile stand out from the rest. Include a brief description of your passion, experience, music studies, teaching style, etc.
Phone Number. Your phone number will not be displayed on your public profile. Cleftune may reach out using your number or provide it to potential clients. We will always ask for your permission before sharing your personal information.
Promotional Video. Attach a link to a personalized video. We recommend you post a short video talking about yourself and  the reasons why you would make a great music teacher… and why not? A short clip showing of your musical talents!
Preview. Click the Preview button to see what your profile page will look like to potential students!

Edit/Submitting Teacher. Now is the time to review your portfolio page. Make sure the information is correct the pictures look good and you are happy with the overall layout. If you want to make changes select the Edit Teacher button. If you are happy with your profile page select the Submit Teacher button!

Previous Step. If you need to go back select Previous Step.
FAQs. If you need help check out our FAQ page.

If you need help editing your teacher account simply navigate to the bottom of this page and submit your request. We will process your request as soon as possible!

To accept bookings, first you need to create a Teacher Profile Page.

1. If you have already been approved as a teacher, login with your credentials and locate your mouse on top of you username located at the top right of the header menu. Now select the Teacher Dashboard option from your account menu, then Edit Lessons and finally click on Add New.

2. Enter a title, a picture and choose the currency of your lesson price*. We recommend you to use a name that defines your service (Eg. ‘Drum Lessons with Adam Sanders’)  and the same picture you used on your teacher profile page.

*ATTENTION: Choose the currency you want to use for your service (USD or CAD). By default $CAD will be selected. The average exchange rate is updated once a week taking the Canadian dollar as reference.

3. Click on the BOOKING OPTIONS tab  and define your booking duration.

Booking Duration
This determines how long a booking lasts. The duration can be admin defined (fixed block) or customer defined (they need to input on the front-end). Duration units can be Hours, Minutes, Days or Months.

• Fixed blocks have a set duration that you define. The customer can only choose one block which will last the defined amount of time. For example ‘Drum Lessons with Adam Sanders’ lasts one hour and you can only book one at a time.
• Customer-defined blocks have a set duration, but the customer can choose how many blocks they want. For example, your lessons are booked  in 30-minutes  intervals, and the customer can define how many 30-minutes blocks they would like to book.

If you set your Booking duration to be customer defined, you can include a minimum and maximum allowed value in the General tab. This allows for a more flexible starting schedule. You can define 30-minute blocks and set the minimum to 2 blocks and maximum of 4. Your customers now need to book at least one hour, and can add increments of 30 minutes.

A booking can be set in blocks using minutes, hours, days, weeks and months. If using hours and minutes, you can specify what time the bookings starts.

4. Optional: Click on the PURCHASE NOTE tab  and define the message you want to send to your customer after the purchase of your lesson.

5. Click on the AVAILABILITY tab  and define what slots can be booked.

First/Last block bookable into the future: If it is 1:00 pm and you set first block bookable to 2 hours into the future, then the first block a customer could book would be 3:00 pm. The same applies to the last block  bookable.

Require a buffer period between bookings*: Based on the unit of time previously set the booking duration (in this current example set in minutes), you can specify a period of time after a confirmed booking that is unavailable for anyone else to book. For example, if you offer In-home music lessons in 30-minutes blocks and wish to have a break of 1 hour between lessons to be able to commute or just take a break, you can specify a buffer period of 60 minutes.

If you prefer to add a buffer period before and after your lessons, tick the Adjacent Buffering checkbox. This option adds the specified block both before and after each booking. Then, defining a buffer period of 60 minutes between booking with adjacent buffering will result into 2 hours between bookings.

*Note: Buffer periods are always defined in the same time measurement (minutes, hours or days) chosen for blocks. If you want to have a 30-minute buffer between your 1-hour lessons, be sure to use 60-minute blocks instead of 1-hour blocks.

Rules*:  You can set up specific availability rules, such as availability for day of the week, time and specific dates. To add a new rule, click the ¨+¨ button. A new row will be created, where you can choose a range type, From/To, whether it’s bookable or not (yes or no) and a priority number.

From/To values differ based on the range type:

• Date Range – From and To will show a datepicker/calendar selection field
• Time Ranges – From and To will show time inputs
• Date Range with Time – Two rows of From and To will show time inputs and a datepicker/calendar selection field
• Monday to Sunday (recommended) – From and To will show time inputs for the selected day of the week

These rules make bookings available every Thursday from 8:30 am to 1:30 pm daily and from 3:00 pm to 8:30 pm.

*Note: Time ranges are not opening hours, but booking hours. If you offer 30-minutes time blocks and your service is available from 8:30 am to 1:30 pm, your last booking is at 1:00 pm, not 1:30 pm.

Priority Rules: You can change the priority of each  rule  using the priority numbers. A lower priority number overrides any other higher priority number. For example, a 9 will always override 10. If multiple rows have the same priority, the rules higher on the list will take priority.

Rows can be removed by clicking the X on the far right, or dragged and dropped to sort using the handle on the far left.

6. Click on the COSTS tab  and define the price of your lesson.

Block cost is the cost per block assigned. If a customer books multiple blocks, this cost is multiplied by the number of blocks booked.

Rules: You can define extra costs. This works similar to availability. You can input the range type, From/To and cost:

The From/To values differ based on the range type:

• Date Range – From and To will show a datepicker/calendar selection field
• Time Ranges – From and To will show time inputs
• Date Range with Time – Two rows of From and To will show time inputs and a datepicker/calendar selection field
• Monday to Sunday (recommended) – From and To will show time inputs for the selected day of the week
• Block count – From and To will show number inputs.

Block cost can be added, subtracted, multiplied or divided by the amount you enter. You can also directly set the costs applied for the rule.

Rows can be removed by clicking the X on the far right.

This configuration charges a block cost of 100, but between Dec. 23 – Jan. 1, there is an extra fee of 20 if bookings are between 5:00-9:00 pm.

Note that In the case of adding more than one rule, if multiple rules match all additional costs are used.

7. Click on the CONNECT TEACHER tab  and associate your teacher profile page with your offered lesson to start offering your services!

8. Click on the ADD-ONS tab  to create additional personalization options.

First, select a group type from the following options:

• Additional Custom Price Input – shows a field where users can enter a numerical value that is added to the product price.
• Additional Price Multiplier – shows a spinner where users can input a number, i.e. quantity.
• Checkboxes – shows a checkbox or checkboxes that can be ticked/unticked by a customer.
• Custom input (text area) –  shows a text field where users can write multiple lines of text (character limit possible).
• File upload – allows users to upload a file.
• Radio buttons – shows a radio button or radio buttons from which the user can choose one.
• Select box – shows a dropdown list of options from which the user can select one.
• Other Options– There are five inbuilt types where users can enter either any text; only letters; only numbers; only letters and numbers; or an email address only.

The other options are:

Name – Name of your add-on group. Displayed on the product page above any fields you add to the group.
Description – Describe the add-on. Shown beneath the group name on the frontend.
Required fields? – Check this box if the add-on requires a value/selection.

Below these settings, you can add options.

1) Click New Option and a row will appear:

2) Under Option Label, enter text for the Label (required) and set a price (optional). Some field types have other properties, such as minimum allowed value and maximum allowed value.

3) Submit the product to save.

To remove an option row, click the ‘X’.

In the following example we can see how to setup an option to sell a course of up to one month for your bookable lesson:

VIEW THE EXAMPLE

The Student Age is a global addon set from admin level. If you don't want to have that option viewable for your students, simple tick the Global Add-on exclusion checkbox:

Finally, click on DRAFT if you want to save your changes without publishing your lesson yet, or select SUBMIT FOR REVIEW if you feel ready to publish your lesson!

Once we review your lesson you will receive an email with a link to the approved lesson. In case you were not approved, an email will be sent with the requirements to be approved. While waiting for your approval you can keep re-editing your lesson and see a PREVIEW of it.

Have questions? If you need help setting up your lesson simply navigate to the bottom of this page and submit your request. We will process your request as soon as possible!

While students are charged at the time of booking, Cleftune holds onto those funds until the service is complete. You will receive payments for lessons that you have completed at the end of every month.

Is this your first time receiving payments from Cleftune? In order to receive payments from your booked lessons you need to have a Paypal Account. If you don't have one yet, you can sign up here.

ATTENTION:  Cleftune currently only works in provinces and territories within Canada and United States. If you decide to add a Paypal Account registered in a different country  other than Canada or the United States, extra transferring fees will apply. We strongly advise you to add an American or Canadian PayPal account.

Adding a Paypal Account
1. Navigate to your teacher dashboard by selecting your name in the upper right corner of your screen. Select Teacher Dashboard.

2. Below your profile picture, select Settings.

3. Select Payment Settings and add your PayPal email.

That’s it! You are set to receive your payments at the end of every month!

If you want to see your sales history go to the Sales Reports tab. There you can view all of your gross sales, earnings, lessons sold and refunded orders, all by day, month or year (that's important for tax purposes).

Note: Earning statements do not include PayPal and Stripe gateway fees. Payments received via PayPal are released within 1-4 business days.

Important: Booking and getting paid through Cleftune is required per our Terms of Service. Never accept cash or checks as payment—this can expose you to fraud, get your account flagged for suspension, and make your stays and walks ineligible for premium insurance and 24/7 support.

If you want to see all your bookings go to the Bookings tab located on your Teacher Dashboard.

Now select whatever option you prefer:

To view all your bookings in a list, select All Bookings. To view all your bookings in a calendar, select Calendar View.

Manually adding a new booking
If you need to manually add a new booking, simply navigate to the bottom of this page and submit your request. We will process your request as soon as possible!

Being able to track the performance of your business is key. This way you can make continual adjustments to your teacher profile page and see how well it performs, because you're getting the feedback and data you need.

You can quickly and easily monitor the activity on your teacher profile page by clicking on Teacher Stats, located in your secondary menu heading. Here you will get full access to your teacher profile page  statistics like you total views and unique visitor counts for any period you like.

1. Click on Background Check, located in the secondary menu heading.

Before starting your request, a quick question will be asked: Have you been approved?

If your answer is no, be patient. Our team is currently reviewing your teacher profile and you will receive an answer soon.

If your answer is yes, you can fill in the form and submit the required files.

That's it! Upon completion, you will receive a special badge like this recognized by all our students:

Note: The information you provide for a background check will remain strictly confidential.

If you have more questions about our background checks process, navigate to the bottom of this page and submit your request.

Students are music lovers like you. They want to know that themselves or their children will be safe and get the best education possible. That is why we recommend our music teachers to pass our  background checks.

We will confirm information such as your Government identification, personal profile picture and your police background check.

Before you get started, have the following information ready:

• Current full legal name including middle name
• One piece of government-issued ID
• (PVSC) Police Vulnerable Sector Check

You will receive an email with our results as soon as they're available. If you meet our requirements you will earn a Background Check badge for your teacher profile. This badge shows potential clients your commitment to earning their trust.

To begin your general background check, select Background Check from your account menu.

Note: The information you provide for a background check will remain strictly confidential.

If you have more questions about our background checks process, navigate to the bottom of this page and submit your request.

Cleftunes team will review and confirm your profile within three business days. When you are approved you will receive an email notification and you will have access to your teacher dashboard. If you have not received an email from us within three days, please check your spam inbox or contact us.

Cleftune requires that you follow your local laws and regulations regarding licensing and other requirements. Requirements vary by location, so it’s a good idea to check your local regulations.

If you have more questions about teachers licensing, navigate to the bottom of this page and submit your request.

Our main goal at Cleftune is to save you time and money in advertising costs. No more webhosting, printing flyers and spending the time client hunting.

However, platforms like Craigslist are a great tool for attracting new students and getting them excited about your music teaching business on Cleftune.

We want you to be as successful as you can while using our platform. Having a high ranking will allow students to see you first. This will greatly increase your pages exposure which will lead to more clients. To have a high ranking here are some suggestions for your profile we recommend:

A complete profile: If you have an up to date and complete profile students will be able to learn more about you and gain trust with you before booking. Make sure you choose a clear photo, complete your bio and location and post any external professional links or videos.
Promotional video: We highly recommend including a short video in your teacher profile page introducing yourself and showing off some of your skills and teaching styles.
Timely response: Do your best to respond to requests as soon as possible. If students do not hear back from you within a reasonable amount of time they may look to book with another teacher.
Accurate calendar: Make sure you keep your calendar up to date. This will allow students to match with your schedule as best as possible. If your calendar is not up to date you may have to turn down clients.
Lessons: Providing students with outstanding lessons will make them return, book more lessons and leave great reviews about you! Make sure to prepare for each lesson so you are always challenging and meeting your students needs.

We hope it never happens, but in case an emergency arises—such as an injured or sick student—call 911 to report it immediately. Follow up with Cleftune's team at +1 437 345 6743 so we can help resolve it as quickly as possible.

• 24/7 Support: Cleftune's team is standing by to help you if an emergency arises. Phone us the moment you need us, at +1 437 345 6743.

Students will be able to write a review on your profile once a lesson has been purchased. We will contact them by email reminding them to write a review, but we also encourage you to follow up with them after the lesson to see how they liked the lesson and ask them if they have any suggestions. At this time would be a great opportunity to ask them to leave a positive review!

Having positive reviews will show, potential students that you are a good and trustworthy teacher.  This will increase the likelihood of new students contacting you!

Here's how you can request a verified review:

1. Navigate to your teacher profile page by clicking on the View button located at your Teacher Profile section of your Teacher Dashboard.

2. Select the Request Testimonials button at the bottom of your teacher profile page.

3. Either enter the email addresses of former students you'd like to send testimonial requests.

Cleftune Tip: Make sure to leave no spaces after you enter an email address or you will get an error message.

4. Select Send Request.

You’re all set—your testimonial requests will be sent.

Verified reviews are a big part of what makes Cleftune a community that students trust. With that in mind, reviews can’t be removed—but you can respond or report to any reviews you receive.

If you decide to reply, use this as an opportunity to show future students how trustworthy, friendly, and genuine you can be. You can turn a negative review into something positive and even attract new clients by responding in a professional way.

How to reply or report  a review

Navigate to your profile by selecting your name in the upper right corner of the screen. Under your account menu select Teacher Reviews.

To report a review: select the Report button. You’re all set—we will receive an email and review your request. You can check out our review policy here.

To reply a review: click on your teacher profile name to see the review you’re responding to.

Click on the Speech Bubbles, enter your response and select Submit Reply.

The price you charge students for each lesson you offer through Cleftune is up to you.

Note: Rates updated through your profile will only apply to future bookings. If you’re currently discussing a price change with a client, you’ll need to edit the service price within your conversation with that client.

Teaching music is a great way to gain extra income. When setting your rates you must include taxes in your price. Cleftune does not add taxes on the price you charge students. In most provinces and states teaching music is a taxable service. Make sure to set the price of your lesson to cover the income taxes you are required to pay depending on your location.

Cleftune will provide you with your total earnings making it easier for you to file your taxes. While we cannot provide tax advice we do recommend you contacting a tax professional before you start teaching lessons.

Cleftune is not a tax advisor and cannot provide advice about taxes, income reporting, or unemployment.

Whether a resident of Canada or the United States, you are responsible for complying with all applicable laws related to reporting income. We encourage you to consult with a tax advisor to better understand your requirements.

What if I receive payments through PayPal?
If you are a US resident and receive payments through PayPal, they will send your tax documentation in based on their own tax reporting practices. You can find out more information at How does PayPal report my sales to the IRS? Will I receive a 1099 tax statement?

If you are a Canadian resident Paypal will not send you any documentation. You are responsible for filing your taxes in accordance to your provincial legislation.